Thesis About Call Center Agents - 14127 Words

Chapter I Background of the Study If you are a nurse who recently took the board exam, then you must be one of the many new graduates who are considered to be unemployed. After the long weekend parties, holidays, and vacation trips a month ago, you should have recently wondered hey whats next for me now? Well you are not alone. In fact, many of my review mates in a local review center headed to many local BPO companies here in our city. BPO or business process outsourcing involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Employees who work under these companies are referred as call center agents or customer service representatives.†¦show more content†¦All of us agreed that being a Call Center Agent is a good job but a really tough one but convinced that it is not as tough as being a nurse. It gives us member the idea of a job-on-the-spot that can let graduate nurses grab. We also claim that working on a Call Center will let us explore more of the world before settling down as a nurse. All of us agreed that despite of our diversity in opinions and perceptions, we exclude our biases in understanding and knowing the life and experiences of being a Call Center Agent. Experiences Some members experienced being asked or recruited to join but they refused to. They were afraid that it will hinder their studies. One member, has been acquainted to a Call Center Agent and helped to seek job hunters. Another member had a fellow nursing student who after graduating entered and became a Call Center Agent. Considering these, we conduct a group discussion. We brainstormed this topic and unanimously agreed to it to be our research topic.. Strengths We applied other components of therapeutic relationship such as active listening, acceptance, genuine interest and positive regard during interaction process to facilitate cooperation from our participants and obtain the information we needed. We divided the tasks accordingly and all were willing to move beyond ourShow MoreRelatedBusiness Management Improves the Efficiency of an Organization1872 Words   |  7 Pagesfour goals: efficiency, calculability, predictability and control. McDonalds can be seen as an example of a contemporary symbol of relentlessness process of rationalization, where the employee is treated simply as a factor of production. Ritzer’s thesis (1998) states both theoretically and empirically that this constitutes a general process of â€Å"McDonalization’ which extends beyond work into the culture of society. 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Medicine Costs in America Pay Done By Canadians

Question: Discuss about theMedicine Costs in America for Pay Done By Canadians. Answer: Introduction: The prescription drugs, the ones which are manufactured by American companies are costing much less in Canada than other U.S. countries. But why is this happening when the cost is high in the county who does all the research? The simple answer is the policy of price control. The same is happening because of a Canadian law which actually authorizes every drug dealer through a review board to order a decrease in price if the price of a drug does exceed the median price in the other European countries which does include the U.S.A. Canadians with lacking scope, for the most part independently employed or unemployed laborers, are frequently not able to profit by ideal medications. Here we are talking about a large chunk paying very less amount than Americans do. But the issue doesnt end here. This law has been in place because the other states in U.S. are far behind in terms of research and development than America which can afford to do a lot of research and develop new prescription drugs. (Kounang, 2015) If I talk about my position on the same issue: Canada not being as affluent as America ultimately has this law to protect the interest of their citizens. Keeping this in mind, there should be this rule present in the country various authorities intervene. Various ways to hold down drug costs. But not because of Price Discrimination- My stand will if there is price discrimination then Canadians should also be charged same like Americans are done. (Slate.com, 2000) But there is an issue in Canada; the companies are ready to sell for lower prices in there and nowhere else only because they are able to sell for more in the United States. Price discrimination is prevailing just because America can do good R D and has money but in Canada, unfortunately they are charging different prices to different buyers for the same medicine. No administration ought to when the aggregate expenses of these mechanical strategies are higher than aggregate twist off that Canadians get from this segment. The primary reason physician endorsed medications are so costly in Canada is a direct result of private back up plans. Just in the United States is a more prominent extent of professionally prescribed medication costs paid for by private safety net providers. This private scope is absolutely wasteful, and the organization charges much higher for private other than the other open arrangements. Price discrimination only works in the drug industry because of the expensive nature of R D and the cheap nature of manufacturing. For whatever length of time those organizations can recover their innovative work costs by charging high costs in the United States. And moreover they are even making a benefit in Canada and somewhere else by only taking care of the expense of making the pill or just anything in name of drugs. (Gangon, 2011) In late months, individuals from Congress from both sides have acquainted bills with stop this medication value segregation, either by changing law or same prices should be charged everywhere. It would need to take care of RD costs, as it would be higher than the present cost in Canadian countires. Be that as it may, those expenses would be spread over more pills, so it ought to be lower than the present American cost. The commitment to RD costs, and more costs of drugs will have to be managed by Canada but this will only develop the nation. There can be a rebut that if Canada is not affluent and capable enough to do R D, how can they work in this direction. My counter will be as follows: Doubtlessly the pharmaceutical part is in charge of around 50,000 occupations (immediate and backhanded) in Canada and that every employment is paid a normal of $80,000 a year.. The issue is that these strategies are unreasonable and unjust. As the pharma industry is found completely in Ontario etc.., it looks bad for instance that Americans should be the only ones to pay high costs. Why cant US as a whole do R D and develop medicines. This will not only have employment opportunities but also make sure that country is prospering as a whole. References Kounang, N. 2015, why pharmaceuticals are cheaper abroad, CNN, https://edition.cnn.com/2015/09/28/health/us-pays-more-for-drugs/, Accessed on 17th August, 2016 Gangon, A, 2011, Why Our Prescription Drugs Are Too Expensive and What We Can Do About It https://www.huffingtonpost.ca/marcandre-gagnon/prescription-drug-costs_b_877024.html, Accessed on 17th August, 2016 Slate.com, 2000, Why Do Drugs Cost Less in Canada? https://www.slate.com/articles/news_and_politics/explainer/2000/05/why_do_drugs_cost_less_in_canada.html, Accessed on 17th August, 2016

Industry free essay sample

Outline the three decision-making processes, methods, or models found through websites or other online resources. Each team is required to: †¢ Present a summary of your findings to the class. †¢ Compare and contrast the mission, vision, and values for each type of organization. While research various methods and processes to decision making I came across an article related to the DECIDE model for decision making. The steps are as follows: 1. D = define the problem. 2. E = establish the criteria. 3. C = consider all the alternatives. 4. I = identify the best alternative. 5. D = develop and implement a plan of action. 6. E = evaluate and monitor the solution and feedback when necessary (Kristina L. Guo PhD, 2008). Step 1 essentially is defining what the problem is, why the problem exists, and why the problem needs to be resolved. Step 2 when making a decision on how to fix issues within any organization there must be a list of criteria that should be met such as the organization’s mission and customer satisfaction. We will write a custom essay sample on Industry or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Step 3 There always needs to be a plan B, it is important to discuss all options within the organization on how reduce problems, risks, and how quality can excel. Step 4 Identify the best alternatives, this is the process by which the organizations reviews all alternatives and identifies the ones that best fit the needs of the organization and consumers. Step 5 Plan of action would include developing a plan and course of action on the problem resolution which would include implementation of rules and regulations to ensure resolution for the present and future. Step 5 the evaluation phase is the phase where managers would monitor the rule and regulation implementation to ensure these are follow by employees, during this phase the manager would provide feedback on performance and how the issue is being resolved.

Free Essays on The Tale Of A Student’s Life

In The Handmaid’s Tale, Margaret Atwood shows the fact that men are given way too much power and have way too much credit given to them. I think that she is trying to get across that men are the weaker gender and women have power over men. It may not seem like it on the surface, but I think that is the point she does try to get across. She wrote The Handmaid’s Tale shortly after the elections of Ronald Reagan in the United States and Margaret Thatcher in Great Britain, during a period of conservative revival in the West partly fueled by a strong, well-organized movement of religious conservatives who criticized what they perceived as the excesses of the sexual revolution of the 1960s and 1970s. The growing power of the religious right heightened feminist fears of a reversal of the gains women had made in previous decades. She shows a society without female rights and dominated by males could not function properly. I think that women do have a lot of power, but more is deserved, and they should be treated with the same respect as males. I definitely think that men are physically stronger, and it has been debated who is the smarter gender, I personally think males are, but when it comes to trying to find a girl, and when you do, you’ll drop everything on a dime to do whatever they want you to because we can be manipulated with sex. And I think that it is shown in The Handmaid’s Tale that the women are in control. At first in The Handmaid’s Tale it seems that males are dominant. There is no argument there. The men run society and are perfectly in control over everything and if anyone breaks the rules they’ll be punished. But when Nick and Offred meet in the living room, that fateful night, everything changed. You don’t get to read the story from Nick’s perspective, but you do read that he doesn’t hesitate to kiss her even though he is risking so much. â€Å"He puts his hand on my arm, pulls me against him, hi... Free Essays on The Tale Of A Student’s Life Free Essays on The Tale Of A Student’s Life In The Handmaid’s Tale, Margaret Atwood shows the fact that men are given way too much power and have way too much credit given to them. I think that she is trying to get across that men are the weaker gender and women have power over men. It may not seem like it on the surface, but I think that is the point she does try to get across. She wrote The Handmaid’s Tale shortly after the elections of Ronald Reagan in the United States and Margaret Thatcher in Great Britain, during a period of conservative revival in the West partly fueled by a strong, well-organized movement of religious conservatives who criticized what they perceived as the excesses of the sexual revolution of the 1960s and 1970s. The growing power of the religious right heightened feminist fears of a reversal of the gains women had made in previous decades. She shows a society without female rights and dominated by males could not function properly. I think that women do have a lot of power, but more is deserved, and they should be treated with the same respect as males. I definitely think that men are physically stronger, and it has been debated who is the smarter gender, I personally think males are, but when it comes to trying to find a girl, and when you do, you’ll drop everything on a dime to do whatever they want you to because we can be manipulated with sex. And I think that it is shown in The Handmaid’s Tale that the women are in control. At first in The Handmaid’s Tale it seems that males are dominant. There is no argument there. The men run society and are perfectly in control over everything and if anyone breaks the rules they’ll be punished. But when Nick and Offred meet in the living room, that fateful night, everything changed. You don’t get to read the story from Nick’s perspective, but you do read that he doesn’t hesitate to kiss her even though he is risking so much. â€Å"He puts his hand on my arm, pulls me against him, hi...

A Career Management Reflective Report

A Career Management Reflective Report The so-called career management, refers to the professional staff behaviors’ guideline that a organization for its employees. Career management is engaged in improve the staff’s career efficiency so that the organization long-term development can be guaranteed. From organizational perspective, career management including the plans, instructions and control for employee’s occupations demands the effective organic integration of organizational perspectives personal development (Gerald, 2009). Through participating in university career programs and summarizing the career management workbook, I make the following analyses on career management which are my reflection outcomes. When the job-seekers come to become formal employees of a company, the company should help them formulate and implement the employees’ career plans with a receptive attitude towards their coming. Career management as a course of organizing staff conducts can be understood from three aspe cts: Firstly, career management brings career development plans to its employees and is different from the career plans made by staff themselves. Career management is based on the consideration of the perspective of the organization. It regards staff as special fixed and value-added capital through continual exploiting and investing. Career management embodies characteristics of guidance and utilitarian since it aims at seeking organization sustainable development through staff’s efforts. Secondly, career management needs to meet both the individual needs and organizational needs. Only by fully understanding of the staff’s career development needs, companies can be able to formulate corresponding policies and measures for helping staff find their own right answers and provide them appropriate opportunities. Similarly, only through meeting the occupational needs of the employees, the organization can be able to meet its own internal value-added needs of human resources. One hand, the improvement of staff’s professional skills can enhance the overall quality level of human resource; the other hand, career management can bring effective and positive incentives to the organizational staff whose career direction is consistent with the organizational development direction, and reserve human resource of high level executives or technicians. Improve overall organizational competitiveness and reserve effective human resource is essential to a company’s development. The energetic and financial investment on career management is can be regarded the long term investment to achieve the goal above. Organizational needs are the dynamic source of career management; if the organizational needs cannot be satisfied, the career management will lose its motivation source and then get terminated. The career management of staffs is the basis of career management and if the basic career needs of staffs cannot be satisfied then the overall career management activities will fail. Thirdly, the range of career management is broad and involves a lot of topics. It can be said that all the activities which are helpful for staff’s career development should be listed in the scope of career management, shown as follows: For individual employees, such as various types of training, development consulting, counseling, work-family ties, lectures, and the facilities that are for strengthening staffs’ skills and improving their academic qualifications, etc. For the organization’s various personnel policies and measures, such as standardized career appraisal system, establishment and implementation of effective internal promotion system, labor protection and social security system, and so on.

Case study on Performance Management and Rewards Essay

Case study on Performance Management and Rewards - Essay Example There are certain key issues which need consideration, and in this case, the type of issues varies considerably with regards to the different type of organizations operating in the same sector. FSC faces an employee turnover rate of 16%, which is roughly equal to the general turnover rate in the industry, this portrays room for improvement, and if the human resource management is properly handled, this rate could be reduced, like BSFC. A major issue for FSC is employee recruitment procedure, it focuses more on external recruitment which has significant consequences attached to it, though new and fresh minds entering the organization would mean more ideas, it would also simultaneously have negative impact on the existing workforce, who have been in the business for long and shown their loyalty, while at the same time, an outsider would be recruited from outside to fill a higher vacant position. With regards to BSFC, employee turnover is not a major issue since it is relatively lower than the industry level, and hence depicts their competitive strength in attracting employees, in addition they recruit workers internally, which proposes greater promotional opportunities for ex isting employees, however they should focus on retaining employees who enter the business anew, and the reward system should also take into account their preferences to ensure that they remain loyal to the firm. The discrimination at the effect in BSFC would have a negative impact on the lower levels, where the women and foreign nationals mostly clustered, leaving no promotional room for them, it should hence develop a more cultural diversity conducive approach, instead of the white male dominance in the organization.

Spanish Imperial Power at the end of World War I Essay

Spanish Imperial Power at the end of World War I - Essay Example By twentieth century Spain was in the full swing of economic modernisation. A national network of railroads linked Spain's cities and provincial capitals, and Spain was connected with the rest of the Europe. Because for its main lines Spain used a wider gauge track than France did, at places like Irun and Port Bou on the frontier, passengers and goods had to change their trains. Within Spain, the railroads overcame geographic barriers that had forever frustrated the development of a national economy. Steamships increased maritime commerce, both along Spain's coasts and with foreign ports. Spain exported citrus fruit, wine, olive oil, and the products of its mines, including coal and iron ore from the north and copper from the Rio Tinto. As manufacturing grew, stimulated by the spread of rails, iron ore soon headed for Spanish mills. (Pierson, 1999, p. 118) The outbreak of the First World War where on one hand resulted in the economic and social barriers like food shortages, economic dislocation and social distress, on the other hand Spain which at time considered to be the vanguard among its allies like Britain and France, experienced as much of the effects of the conflict as the other European states. Her official impartiality could hardly hide the intensity of the debate between the supporters of the Central Powers and those of the Allies, nor could it check the increasing militancy and ideological awareness produced by the impact of the war on the daily lives of the Spaniards. Having rested so far on the political apathy of most Spaniards, the Restoration system entered a period of crisis; a crisis of domination produced by the inability of the governing elites to face successfully the arrival of mass politics and its subsequent challenge to clientelism and patronage as a source of power. (Salvado, 1999, p. 5) Pierson writes, "In August 1914 most of Europe went to war. Spain did not. Held in low esteem as a military and naval power, Spain was part of no alliance system, nor was there any sentiment in Spain that it should be. What international difficulties it had with France over the establishment of a French protectorate over most of Morocco had been settled in 1913 through diplomacy". (Pierson, 1999, p. 124) Spanish Dual Attitude One of the main causes for Spain's hypocrite or neutral attitude was the weakening of her political and social recognition along with no growth in the context of economic reforms. Military was also unorganised and depicted a poor economic reserve for instability. Under such conditions Spain had no choice other than to adopt a neutral behavior towards its allies and rivals. Furthermore, the dispute in Europe was not regarded as affecting Spanish interests, while there was always the hope that by maintaining an impartial position Spain could play the leading role in organising a peace summit and therefore gain in the diplomatic field what could never be achieved on the battlefield. (Salvado, 1999, p. 6) Aftermath Economy The repercussions of the First World War on Spain were dramatic in a sense that able