Thesis About Call Center Agents - 14127 Words

Chapter I Background of the Study If you are a nurse who recently took the board exam, then you must be one of the many new graduates who are considered to be unemployed. After the long weekend parties, holidays, and vacation trips a month ago, you should have recently wondered hey whats next for me now? Well you are not alone. In fact, many of my review mates in a local review center headed to many local BPO companies here in our city. BPO or business process outsourcing involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Employees who work under these companies are referred as call center agents or customer service representatives.†¦show more content†¦All of us agreed that being a Call Center Agent is a good job but a really tough one but convinced that it is not as tough as being a nurse. It gives us member the idea of a job-on-the-spot that can let graduate nurses grab. We also claim that working on a Call Center will let us explore more of the world before settling down as a nurse. All of us agreed that despite of our diversity in opinions and perceptions, we exclude our biases in understanding and knowing the life and experiences of being a Call Center Agent. Experiences Some members experienced being asked or recruited to join but they refused to. They were afraid that it will hinder their studies. One member, has been acquainted to a Call Center Agent and helped to seek job hunters. Another member had a fellow nursing student who after graduating entered and became a Call Center Agent. Considering these, we conduct a group discussion. We brainstormed this topic and unanimously agreed to it to be our research topic.. Strengths We applied other components of therapeutic relationship such as active listening, acceptance, genuine interest and positive regard during interaction process to facilitate cooperation from our participants and obtain the information we needed. We divided the tasks accordingly and all were willing to move beyond ourShow MoreRelatedBusiness Management Improves the Efficiency of an Organization1872 Words   |  7 Pagesfour goals: efficiency, calculability, predictability and control. McDonalds can be seen as an example of a contemporary symbol of relentlessness process of rationalization, where the employee is treated simply as a factor of production. Ritzer’s thesis (1998) states both theoretically and empirically that this constitutes a general process of â€Å"McDonalization’ which extends beyond work into the culture of society. He analysis suggests that there is an inevitable tendency towards the dehumanizationRead MoreAttention Getter : How Many Of You G uys Have Heard Of Edward Snowden?1231 Words   |  5 PagesSnowden? PURPOSE (state specific purpose, relate topic to audience and establish credibility): In the world of today most records can be easily accessed by a home computer. Some believe this has benefits, while others are screaming about invasion of privacy STATE THESIS (Should/ Should not): The Internet has revolutionized the world by innovating the way we access our information, but our private information is been invaded and share without our consent. MAIN POINTS: †¢ As Americans citizens privacyRead MoreEssay on A Progressive Movement1538 Words   |  7 Pagessubject, thereby influencing the historians of the future. The famed historian and teacher Richard Hofstadter wrote The Age of Reform in 1955 about the late 19th century and early 20th century movement of Progressivism. In turn, other historians that include Paula Baker, Richard McCormick, and Peter Filene have written their opinion on what the movement we call Progressivism really was, and what its real significance is, or even if it really existed as a movement in its own right. Richard Hofstadter’sRead MoreTechnology Has An Important Asset Nowadays1090 Words   |  5 PagesPayment Web Portal. It is about time as the capital city of Indonesia, Jakarta provides an accessible and complete user-friendly Tax Payment Web Portal. With the increase of intensive internet usage, citizens residing in Jakarta has opened up new possibilities to increase tax services in the name of information Technology. Moreover, with the recent use of Information Technology, real life interactions between customers and employees are limited, thus negative notions about Government employees areRead MoreBusiness Process Outsourcing in the Philippines4014 Words   |  17 Pages(BPO) company hires call center agents in the local area. The nature of their work is taking calls from the clients and providing information to the consumers. It is a high paying job with health insurance and benefits. Some people chose this kind of work even though it has some disadvantages. Call center agents encountered health problems while working in their designated area. A clinic break is a privilege in some Business Process Outsourcing (BPO) companies. Some call center agents use this clinicRead MoreThe And The Trial Rather Than On Primary Sources1329 Words   |  6 Pagesspecifically credits James O. Hall who perhaps did more than anyone to advance scholarship and research into the conspiracy to kidnap then assassinate President Lincoln. She also states that the research files housed at the James O. Hall Research Center are the core of any historian s investigation into the complex web of John Wilkes Booth s fatal scheme (231). She also thanks Google Books, Making of America, Documenting the American South, the Gutenberg Project, and numerous universities, librariesRead MoreAnimal Testing is the Best Way to Test Products Essay examples1116 Words   |  5 Pages 1. Introduction Thesis Statement: If animal testing were prohibited, then in what way would the effectiveness of a product be verified? A quote by Amanullah Ashraf states that, in order to gain something, we have to lose something . According to this, I will be discussing animal testing. Audience: everybody who thinks animal testing should be prohibited. Purpose: convincing people that animal testing is the best way to test products and its not â€Å"cruel† and â€Å"inhuman† as people say. 2. BodyRead MoreCIA Operational Psychology Essay2562 Words   |  11 Pagesthe National Security Act, our nation’s officials used spies, secret agents, covert action, and the gathering of intelligence during wars. During the Revolutionary War, George Washington drafted Nathan Hale and other spies to help them acquire independence. Benjamin Franklin and John Jay also created secret missions and operations to ensure their success during this war. These missions included secret agents and double agents, sabotage, raids against British troops, secret codes, propaganda andRead MoreCustomer Relationship in Tourism Industry13879 Words   |  56 Pagesdevelopment of society and technology EFO703 Bachelor thesis in Business Administration Business Administration, basic level-300, 15 ESTC-points Supervisor: Angelina Sundstrà ¶m Và ¤sterà ¥s, 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June, 2010 Level: Bachelor thesis in Business Administration, Basic level 300, 15 ECTSRead More Cultural Differentiation and Moral Orientation: Taking an Interest in History4144 Words   |  17 Pagesthat in some fundamental sense, moral decision making is an individual matter, how does the social context of human life affect morality? In particular what is the significance of the fact that our social structures are constituted over time? The thesis of this paper is that Kants view on the nature of historical-moral progress is an important part of his comprehensive ethical theory. It sets the rational basis for the individuals moral obligation to promote the highest good by providing a moral